Thursday, 15 June 2017
Responsibilities
• Resolve any guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of
assigned work areas.
• Maintain complete knowledge at all times of cleaning products used and the safe
storage and the proper use of these cleaning products.
• Ensure sufficient supply levels. This applies to both the housekeeping stores as well as customer areas
• Ensure that assigned staff have reported to work; document any late or
absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment
sheets to assigned staff and review priorities.
• Communicate additions or changes to the assignment sheets as they arise
throughout the shift.
• Assign designated personnel to rectify any deficiencies in service or
Cleanliness
• Counsel cleaners on any discrepancies.
• Inspect public areas/bathrooms/offices and service areas after being cleaned
by cleaners, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be
corrected. Complete work orders for maintenance repairs and submit to the F & B
Manager
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of
employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or
On-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.
If you qualify for the above position and are interested to take up the challenging position please send a copy of your CV and cover letter to hr@goldcresthotel.com on or before 30th June 2017.
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